Employees or Clients- Who Comes First?

It’s the age-old struggle of business owners; do you hire or get more clients first? 

Navigating the balance between supporting your team and pleasing your clients can feel like walking a tightrope. As the CEO of Spader Group, I often reflect on this delicate balance. From my experience, understanding and prioritizing can make all the difference in driving our company forward.

Many ask me, "Shawndel, should we prioritize hiring new talent or securing more clients first?" My answer always leans towards a strategic balance—knowing when to hire and when to focus on client acquisition is key. 

It's not just about filling positions or expanding client lists; it’s about creating a sustainable growth cycle.

Taking calculated risks is part of our strategy at Spader Group. For instance, hiring before revenue justifies it can be daunting but necessary for growth. It’s a matter of evaluating how long we can sustain a new position before the revenue catches up. This approach requires a clear understanding of our financial runway and the potential growth each new hire might bring.

At Spader Group, we operate on a 'win-win-win' principle: it must be a win for our clients, our team, and our company. This holistic approach ensures that no aspect of our operation overshadows another. For instance, bringing on new clients is only advantageous if we have the capacity to serve them effectively, ensuring a positive outcome for all involved.

One of my key roles as CEO is to turn challenges into opportunities. 

When faced with the decision of employee or client first, I look for ways to make both possible. This might mean stretching our capabilities temporarily but always with a strategic plan in place. It’s about understanding our limits and pushing them just enough to foster growth without risking our core operations.

To my fellow CEOs at the crossroads of this decision, consider not just the immediate needs of your business, but also the long-term effects of your choices. Building a team that can grow with your company and meet increasing client demands is an investment in your business’s future.

Remember, the right strategy depends on your specific circumstances and goals, and finding that balance is key to sustainable success.

And if you are still struggling with what to do, let’s chat- that’s what we at Spader Group are best at.